Legal information.

1About us

This website (the “Website”) is provided by ViewOps AI Ltd, a company registered in England and Wales under company number 17390880, whose registered office is at 7 Compton, Ashbourne, England, DE6 1BX (“ViewOps”, “us”, “we” or “our”). “You” and “your” means you as the user of this Website.

The Website is published at viewops.com, viewops.co.uk and viewops.ai. These terms apply to all of them.

2Use of this website

These terms and conditions, together with the Privacy Policy and the Cookie Policy set out on this page, are the rules for your use of the Website. By accessing, browsing or otherwise using the Website, you agree to them. If you do not accept them, please do not use the Website.

We review and amend these terms from time to time, so please check them periodically. Your continued use of the Website following any change indicates that you accept it. These terms were last updated on 11 August 2026.

If you have any questions about these terms or the Website, write to us at the postal address above or email admin@viewops.com.

All rights not expressly granted in these terms are reserved by ViewOps AI Ltd.

3What we do

ViewOps is an operational intelligence platform for manufacturing: a gateway between a customer’s own operational data and large language models, so that the people running a plant can ask questions of it in their own words and get answers drawn from their own systems.

It is designed to be deployed inside infrastructure the customer already manages, to answer according to the permissions each person already holds, and to work with a large language model of the customer’s choosing. It is licensed per organisation rather than per seat.

Nothing on this Website is an offer to supply the platform, and nothing on it forms part of any agreement to do so. Access to the platform is provided under a separate licence agreement, statement of work or order form, which takes precedence over these terms in the event of any conflict.

4Our materials and intellectual property

We are the owner or licensee of the copyright and all other intellectual property rights in this Website and in all information, images, designs, graphics, software, text and other content published on it (“our materials”). This excludes content you submit to the Website (“your content”).

Copyright © ViewOps AI Ltd. All copyright and other intellectual property rights in and to our materials are expressly reserved to us or to our respective licensors.

We claim ownership of and reserve all rights in the Website domain names, our logos, straplines, the name “ViewOps” and all related trade marks, service marks, trading names and other identifiers relating to our services. Other trade marks, products and company names mentioned on the Website may belong to their respective owners, and rights in those marks are reserved to them.

You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access, browse and use the Website and our materials only (i) for your own personal and non-commercial use, or (ii) as an existing or prospective customer, to research and evaluate what we offer. You may view and print pages for your own reference. We may revoke this licence at any time, without notice and at our discretion.

You must not reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party, or otherwise exploit, the Website or our materials except as expressly permitted by these terms, without our prior written consent.

5Your submissions

When you submit information through this Website — including through the assistant, a job application, or an invitation to the private preview — you grant us a non-exclusive, royalty-free licence to use that information for the purpose of responding to you, providing what you have asked for, and managing our relationship with you.

You confirm that the information you provide is accurate and does not infringe the rights of any third party. We retain submissions in accordance with the retention periods set out in the Privacy Policy below.

6The assistant

This Website carries an assistant that answers questions about ViewOps using a large language model. It is provided for convenience and for general information only.

Its answers are generated, and generated answers can be wrong. Nothing it says is advice, an offer, a warranty, a representation, or a term of any agreement between us, and nothing it says varies these terms or any licence agreement you hold with us. Where what it tells you matters to a decision you are making, ask us and we will confirm it in writing.

Do not enter confidential information, personal data about other people, credentials, or anything you would not put in an email to a stranger. What you type is sent to our model provider to produce a reply and is retained by us — see the Privacy Policy below.

7Third party sites and content

The Website may contain links to third-party websites. These are provided for information and convenience only. We have no control over the content of those sites and are not responsible for it, and a link does not imply that we are affiliated with or endorse them. If you visit a third-party site or give it information, you do so at your own risk.

8Linking to the website

You may link to the home page of the Website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not link from a site containing adult or illegal material, or material that is offensive, harassing or otherwise objectionable.

You must not suggest any form of association, approval or endorsement on our part where none exists, and you must not remove or obscure — by framing or otherwise — any advertisement, copyright notice or other information published on the Website. The Website must not be framed on any other site. We may withdraw linking permission at any time.

9Acceptable use

You agree to use this Website only for lawful purposes and in accordance with these terms. You agree not to:

• use the Website in any way that breaches any applicable local, national or international law or regulation, or that is fraudulent or harmful;
• attempt to gain unauthorised access to any part of the Website, our servers, systems or networks;
• transmit any harmful code, malware, virus or other technologically harmful material;
• interfere with the proper working of the Website, or probe, scan or test its vulnerability;
• copy, scrape or reuse content from the Website, or use robots, spiders or other automated means to access it, without our permission;
• use the assistant to attempt to extract our prompts, to generate unlawful or abusive content, or to place automated load on it;
• impersonate ViewOps, a member of our staff, or any other person or entity;
• engage in any conduct that restricts or inhibits anyone else’s use or enjoyment of the Website.

10Fees and payment

Nothing on this Website is chargeable. Fees for the platform are set out in the licence agreement, order form or invoice between us, and payment is due on the terms stated there.

Unless otherwise agreed in writing, all fees are quoted in pounds sterling and are exclusive of VAT and any other applicable taxes. For customers outside the United Kingdom, local taxes, duties and withholding requirements are your responsibility.

We reserve the right to charge interest on overdue amounts at 4% above the Bank of England base rate, calculated daily from the due date until payment is received in full.

11No reliance, and no warranties

The content on the Website is for general information about ViewOps only. While we try to keep it accurate and up to date, we make no representations or warranties that it is complete, current or error-free, and it does not constitute advice you should rely on.

The Website is provided “as is” and “as available”. We do not guarantee that it will always be available, or that access to it will be uninterrupted.

12Limitation of liability

Nothing in these terms affects your statutory rights, and nothing in them limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Our materials are provided without any guarantee, condition or warranty as to their accuracy. To the fullest extent permitted by law:

• we are not liable for any loss or damage arising from your use of, or inability to use, the Website, or from your acting or not acting on the materials and content available on it, including anything said by the assistant;
• we exclude all warranties, terms, conditions and representations that might otherwise be implied by law in relation to the Website and our materials. In particular we do not represent or warrant that the Website will be uninterrupted, error-free, free of viruses or other harmful components, or that defects will be corrected;
• we accept no liability for any failure to maintain the Website, and we may suspend access to it at any time for scheduled or emergency maintenance or for any other reason;
• we are not liable for any indirect, special, incidental or consequential loss (including loss of income or revenue, business, profits or contracts, anticipated savings, data or goodwill, or wasted management time), however arising and whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of it;
• our total aggregate liability in respect of all losses arising under or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed £1,000. Liability in connection with the platform itself is governed by the licence agreement, not by this clause.

If any provision of these terms is held by a court or administrative body of competent jurisdiction to be invalid or unenforceable, that shall not affect the remaining provisions, which shall remain in full force and effect.

13Indemnity

You agree to indemnify and hold harmless ViewOps AI Ltd, its officers, directors, employees, agents, licensors and suppliers against all losses, expenses, damages, claims, demands, liabilities and costs (including reasonable legal fees) arising directly or indirectly from:

• your breach of these terms;
• your unlawful, improper or unauthorised use of the Website or our materials;
• any content or material you submit or transmit through the Website;
• your breach of any applicable law, regulation or third-party right.

14International use

We make no representation that the Website or our services are appropriate or available for use in all locations. If you access the Website from outside the United Kingdom you do so on your own initiative and are responsible for compliance with local law.

You agree not to access or use the Website in any jurisdiction where doing so would be unlawful, or would subject ViewOps AI Ltd to any registration or licensing requirement in that jurisdiction.

15Dispute resolution

Before starting formal proceedings, both parties agree to try to resolve any dispute by good-faith negotiation. Either party may begin that process by sending written notice of the dispute to the other, and the parties then have 30 days from receipt of the notice to resolve it informally.

If the dispute cannot be resolved by negotiation and you are located outside the United Kingdom, the parties may agree to resolve it by binding arbitration before a mutually agreed arbitration body, conducted in English and held in England. Either party may nonetheless seek injunctive relief in any court of competent jurisdiction.

To the fullest extent permitted by law, you agree that any dispute resolution will be conducted on an individual basis and not as part of a class, consolidated or representative action.

16Privacy

Your use of the Website is also governed by the Privacy Policy and the Cookie Policy set out below.

17Governing law and jurisdiction

These terms are governed by and construed in accordance with the law of England and Wales, and each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with them.

If you are a consumer resident elsewhere, you may also have the benefit of mandatory provisions of the law of your country of residence, and nothing in these terms affects your right to rely on them.

18Changes to these terms

We may modify these terms at any time. Changes take effect when posted to this page, and the “last updated” date above shows the current version. Where a change is material we will endeavour to say so by email or by a notice on the Website. Your continued use of the Website after a change constitutes acceptance of it.

19Contact

Questions about these terms: admin@viewops.com, or write to us at 7 Compton, Ashbourne, England, DE6 1BX.

Who we are

This Website — published at viewops.com, viewops.co.uk and viewops.ai — is operated by ViewOps AI Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 17390880, whose registered office is at 7 Compton, Ashbourne, England, DE6 1BX. We are the data controller responsible for personal data collected through it.

You can contact us about privacy, or about anything in this policy, at admin@viewops.com.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable data protection law in the jurisdictions where we operate.

What this policy covers

This policy applies to your use of this Website. The ViewOps platform itself is deployed inside our customers’ own infrastructure, and the operational data it works with never reaches us — where a customer’s own data is concerned, that customer is the controller and their own policies apply, not this one.

We do not intentionally collect special category or sensitive personal data through this Website, data relating to children, or data about criminal convictions or offences. Please don’t include sensitive personal information in an enquiry.

What we collect, and how

There is no contact form on this Website. The contact page gives you an email address, so anything you send that way reaches us as ordinary email and is held in our mailbox.

An invitation is not anonymous. The code you are given is tied to the record we created for you, which holds the details in the table above — so entering it tells us that you, specifically, opened it.

What we do with it, and why

We do not use your details for marketing. We will only contact you to respond to your enquiry, to deal with your job application, or to run the preview programme you were invited to.

We do not use your data for automated decision-making or profiling, we do not build advertising audiences from it, and we do not use anything typed into the assistant to train a model.

Who else sees it

We do not sell your personal data, and we do not share it for advertising. We share it only with service providers who help us run this Website and our business, under contract and only as far as they need it to do their job:

• hosting and IT providers, which run the Website, hold the database and store the CVs uploaded through the careers page;
• an AI model provider, which generates the assistant’s answers from the questions you type;
• email and productivity providers, used to send our transactional email and to receive and answer your enquiry or application;
• professional advisers, including lawyers, accountants and auditors;
• authorities and other third parties, where we are legally required to disclose information.

We may also disclose personal data:

• where we are under a legal or regulatory duty to do so;
• to enforce our terms, or to investigate a suspected breach of them;
• to protect the rights, property or safety of ViewOps AI Ltd, our users or others;
• in connection with a merger, acquisition, reorganisation or sale of assets, in which case we will keep it confidential and tell you before it is transferred.

If you would like to know which specific providers we use, ask us at admin@viewops.com and we will tell you.

International transfers

Our database and this Website are hosted in the United Kingdom and the European Economic Area. Several of our providers — including the one behind the assistant — process data in the United States. Where they do, we rely on appropriate safeguards recognised under UK data protection law, which may include:

• the UK International Data Transfer Agreement, or the UK Addendum to the European Commission’s Standard Contractual Clauses;
• an adequacy decision covering the recipient, where one applies — for example the UK Extension to the EU–US Data Privacy Framework;

If you are accessing this Website from outside the United Kingdom, your personal data may be transferred to and processed in the United Kingdom.

How long we keep it

We keep personal data only for as long as we need it for the purpose it was collected for, or as the law requires. Our standard periods are:

• Enquiries — 12 months after our last contact, then deleted, unless the enquiry leads to an ongoing relationship.
• Job applications and CVs — up to 12 months after the process ends, in case a suitable role arises, then deleted, unless you ask us to remove them sooner or you join us.
• Assistant conversations — 24 months.
• Preview invitations and the record of their use — for the life of the preview programme, and 12 months after it ends.
• Customer records — 7 years after the end of the relationship, for legal and accounting purposes.

Where it is kept, and how it is protected

The database is hosted in the London region and holds applications, invitations and assistant conversations. Uploaded CVs are held in a separate file store rather than in the database, because a CV is a document nobody queries the inside of.

We protect it by:

• encrypting data in transit using TLS;
• encryption at rest, as provided by our hosting and database providers;
• limiting access to those who need it to do their job;
• rate-limiting the routes that would otherwise be worth guessing at.

Transmission over the internet is never completely secure, and while we will do our best to protect your personal data we cannot guarantee the security of data sent to the Website; any transmission is at your own risk.

Your rights

Under UK data protection law you have the right to:

• Access — ask for a copy of the personal data we hold about you (a “subject access request”).
• Rectification — ask us to correct data that is inaccurate or incomplete.
• Erasure — ask us to delete your personal data in certain circumstances.
• Restriction — ask us to restrict processing in certain circumstances.
• Portability — receive your data in a structured, commonly used, machine-readable format.
• Object — object to processing based on legitimate interests, and to direct marketing at any time.
• Not be subject to solely automated decisions that produce legal or similarly significant effects. We do not make any such decisions.
• Withdraw consent, where processing is based on it, at any time.

To exercise any of these rights, email admin@viewops.com. We may ask you to verify your identity first, which is a protection for you rather than an obstacle: it is what stops your data being handed to somebody who has asked for it in your name. We will respond within one month, which may be extended for complex requests — we will tell you if that applies.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113 — though we would appreciate the chance to help first. If you are in the EEA, you may complain to your local supervisory authority instead.

Making a subject access request

Email admin@viewops.com with the subject line “Subject Access Request”, or write to us at 7 Compton, Ashbourne, England, DE6 1BX.

There is normally no charge. If a request is manifestly unfounded or excessive — for example, if it is repetitive — we may charge a fee to cover the administrative cost of answering it, or refuse it.

Your rights by region

If you are a California resident, the CCPA as amended by the CPRA gives you the right to know what personal information we have collected, to have it deleted, to have it corrected, to opt out of its sale or sharing, and not to be discriminated against for exercising those rights. We do not sell personal information and we do not share it for cross-context behavioural advertising. To make a request, contact admin@viewops.com with the subject line “California Privacy Request”.

Residents of Virginia, Colorado, Connecticut, Utah and other US states with comprehensive privacy laws may have comparable rights. Contact admin@viewops.com to exercise them.

The assistant

If you use the assistant on this Website, the questions you type are sent to a third-party AI provider to generate a response, and the exchange is stored by us for the period set out above.

Please don’t enter confidential information, or personal details about other people, into the chat. We use these conversations to answer your questions and to improve the assistant; we don’t use them to identify you, and we don’t use them to train a model.

Cookies

We use cookies as described in the Cookie Policy below.

Changes, and how to reach us

We may update this policy from time to time. Any change will be posted on this page, and the “last updated” date at the head of it shows the latest version. Where a change is material we will say so by email or in another appropriate way.

Questions, comments and requests are genuinely welcome: admin@viewops.com, or write to us at 7 Compton, Ashbourne, England, DE6 1BX.

What cookies are

Cookies are small text files placed on your device when you visit a website. Some are essential for a site to work; others help its owner understand how it is used. Similar technologies, such as local and session storage, are covered by this policy too.

Your choices

When you first visit, our cookie banner lets you accept or reject non-essential cookies. Non-essential cookies are only set if you accept. You can change your choice at any time using the “Cookie settings” link in the footer, or by clearing cookies in your browser.

You should know what accepting currently does, which is nothing. This Website runs no analytics at present — no tracking pixels, no web beacons, no advertising tags, first-party or otherwise. We do not measure how many people visit it, which pages they read, or where they came from. We ask the question anyway because we intend to add analytics, and we would rather record your answer and honour it from the first day than run analytics first and ask afterwards.

Rejecting is a real answer, not a delay: we will not treat it as consent later, and we will not ask again for twelve months. If analytics are added, this page is updated first and says exactly what they set.

What we store

Two items, both strictly necessary — one to run the assistant, one to remember what you told the banner. Neither identifies you, and no consent is required for either:

The second is session storage rather than a cookie, which means two things worth knowing: it is never sent to our server as a header the way a cookie is, and it is scoped to the one tab and deleted when that tab closes. It holds a random identifier and nothing else — no name, no address, nothing that identifies you.

Managing cookies in your browser

Most browsers let you block or delete cookies in their settings, under privacy or site settings. Clearing this site’s data removes both items above — which means the banner will ask you again, because the record of your answer is the thing you deleted.

You can also block storage for this site entirely. The Website will work, but the assistant will treat each question as a new conversation. Blocking all cookies everywhere may affect how other sites work; aboutcookies.org has general guidance.

Changes

If we ever add anything that stores data on your device or measures your use of this Website, we will update this page before doing so, and add whatever consent mechanism the law then requires.

Contact

Questions about any of this: admin@viewops.com.